Is Hampton Post Office, Station Road,  perhaps the worse post office in London for customer service? I am shocked by the way I was spoken to and basically ripped off, by not being given a quote to send an item next day delivery until all the labels had been printed and the letter was flung into the bag behind the counter. Of course, he refused to give me back my letter and demanded the amount. Asked him why he didn't quote me the price before proceeding and was told, that I didn't ask the price of a 1st class stamp, an additional item I was purchasing!  

I have had the displeasure of being served by both these men and each time I come out seething at how impolite and appalled by the level of CS. 

Have made a formal complaint to the PO and will be looking elsewhere to buy my postage stamps in future!  Its scandalous that there are some great people out there that would love to run such a business but instead, it is been taken care of by these two extremely rude and unpleasant individuals.  One more customer they have lost, and judging by Google Reviews, i am not alone in my viewpoint. 

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And I thought it was just me they didn't like.
I have also had a similar experience in there. He shouldn't be in that business if he doesn't know how to deal with customers. I think one of them is particularly rude. I've stopped going in there.

I refuse to go there.   Unbelievably rude.   Would love to know if there is anyone we can complain to ?

The same thing also happened to me! A terrible mistake when the Post Office decided to shut dear Mrs Petitt's Post Office in Priory Road. The kindest, most helpful and knowledgeable lady ever. Nothing was ever too much trouble. A pleasure to go there even with the long wait. There is no customer service now in any Post Office.

I, too, a female, thought it was me they didn't like. I absolutely deteste having to use the Post Office in Station Road. I'm lucky if I can get the taller guy to grunt at me! This has been going on for years; both men are incredibly rude, ignorant and have no customer service skills whatsoever.

The Older guy with a grey beard is a sweetheart: he's usually there before 9am. I did once ask him if myself or my daughter had done anything to upset him (the taller guy). He was a little bemused bless him.

My trick is to be super friendly, super polite and smilely lol I think it confuses them.



Tyger Lula said:

I, too, a female, thought it was me they didn't like. I absolutely deteste having to use the Post Office in Station Road. I'm lucky if I can get the taller guy to grunt at me! This has been going on for years; both men are incredibly rude, ignorant and have no customer service skills whatsoever.

The Older guy with a grey beard is a sweetheart: he's usually there before 9am. I did once ask him if myself or my daughter had done anything to upset him (the taller guy). He was a little bemused bless him.

My trick is to be super friendly, super polite and smilely lol I think it confuses them.



Mike Newson said:



Tyger Lula said:

I, too, a female, thought it was me they didn't like. I absolutely deteste having to use the Post Office in Station Road. I'm lucky if I can get the taller guy to grunt at me! This has been going on for years; both men are incredibly rude, ignorant and have no customer service skills whatsoever.

The Older guy with a grey beard is a sweetheart: he's usually there before 9am. I did once ask him if myself or my daughter had done anything to upset him (the taller guy). He was a little bemused bless him.

My trick is to be super friendly, super polite and smilely lol I think it confuses them.

Agree with you Tyger Lula, the older guy early morning is very friendly. My wife and I would get the newspaper around 7am every morning on the way to work. Now we are both retired and dont see him so often, but every time either of us do see him in the Post Office or even on the street, he always has time for a chat, asking us how we are enjoying retirement. A lovely man.

As for the other two, I totally agree with the comments about them, a surly duo indeed. One of them looks down at you as if your something unpleasant on the sole of his shoe.

Maybe Their employers might send them on a course, where they can learn how to interact with customers with a friendly manner.

I have say that they were all very kind to me when I was sorting out my Dad's affairs. 

The manager here will rip you off, my son went here to get his passport photos done, after my son came back and showed me the photos (photo attached) and he had complained about the machine being faulty, he said that the manager and I quote "maybe the machine didn't like him" the manager then refused to give a full refund. I went down there to get the refund myself on behalf of my son. The manager tried to then say that my son pressed the wrong button and said and I quote "Its a self service machine I don't give refunds", I saw the machine myself, it's a very basic photo booth from the 80's that probably has never been serviced or calibrated since that decade. It was clear to me that the manager here had no intent of giving a refund for faulty goods and a service not fit for purpose. He then was extremely rude and abrupt about the situation when I explained that by not giving a refund he was in breach of the consumer rights act 2015 (in short it's a contract between you and the retailer for goods or services provided by the retailer on their premises). Which is exactly what this is about, the manager at this post office has no concern or willing to comply with the consumer rights act and I actually think that he wants the business to fail. My advice would be that anyone wanting to use a post office would be better off going to a completely different one.This is the level of service/goods my son received from this post office IMG_3206.jpg

I was in the other day when an American tourist had been in to send some postcards home. He asked me if all shopkeepers in England were so rude!

update:

I complained to the Post Office complaints department and their response was sadly lacking. I believe that they've had so many complaints about the hampton post office, they have just given up. A copy and paste of their response is below;

Dear Mr Scanlan,

 

Thank you for your email.

 

It may help if I explain, all Post Office photobooths are operated by Photo-Me International (PMI).

 

I have checked our records and I can see that this is not a PMI photobooth and would therefore be operated by the retail side of the premises. I therefore recommend that you contact the retail premises manager directly in relation to this matter and I do hope that the above information helps you.

 

If you need further help please feel free to get back in touch. 

 

Please reply via customercare@postoffice.co.uk as a reply sent to any other email address will not receive a response. 

 

If you need any further help with Post Office® products and services you can access information at www.postoffice.co.uk

 

Kind Regards,

 

Joshua Bradshaw

 

Customer Service Advisor

It's basically fobbing me off, and the whole purpose of the outdated photo booth is to make money from unsuspecting customers.

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