Bringing People Together
I sent this a week ago to SWT Customer Services (pictures referred to are not included below) and await their response with interest. There is nothing like a good rant to make you feel better!:
On 6th December I renewed my annual season ticket from Hampton to All London Terminals and was expecting some compensation due to the appalling service that I had been experiencing for several months (and am still experiencing.) I received a paltry £29.70 and was given the following 'void dates' in 2014:
See also first picture below.
I was very suspicious that I had only received compensation for 9 days because I knew I had suffered on more than 9 occasions but could not prove it. However I then remembered that on 2 of the occasions I actually posted on Facebook what was going on and I have found 2 of those posts, neither of which are on dates that I had been compensated for.
As you can see from the second picture below, on 28th October the 7.09am from Hampton was cancelled, the 7.20 was 10 mins late and only 4 carriages long and having just managed to get on that, it was terminated at Kingston and we were all advised to get off at Hampton Wick and wait for the next train. There was NO explanation about this at all. If this does not deserve compensation then I don't know what does?
I also posted on 6th November that the trains were all delayed again...another date that was not included in my paltry compensation. See third picture below.
Someone else in Hampton who bought his monthly ticket in January got £45 knocked off his bill – totally inconsistent with what you paid me. See forth picture below.
Just how do you calculate compensation? It does not appear to be very scientific and it is certainly not accurate or fair. Please re calculate what is due to me. I look forward to hearing how much more you will be paying me.
And finally, please note that I am now keeping a diary of 2015 disrupted train journeys so that I will have instant evidence to hand when I need to renew my season ticket this December.
I worked on Hampton Station from 1948 until 1551. The slow half hourly service (8 and 38 past the hour) was the same then, other than we had 'Slam Door Trains'.The Station was fully staffed with porters. Now, until Vince Cable starts shouting we want to change the 'Franchise' the timetable will not improve.